Privacy Policy

VELNORA Global Marketplace respects your privacy. This policy explains, in general terms, how information may be collected and used when you visit our website, create an account, place an order or use marketplace services.

Information We Collect

We may collect information you provide when creating an account, placing an order, contacting us or using marketplace features, such as your name, contact details, billing or delivery information and order details.

How We Use Information

Information may be used to process orders, provide customer support, communicate about orders and services, maintain accounts, improve the website, prevent misuse and meet applicable legal obligations.

Payments

Payment information is handled through the payment method available at checkout. VELNORA does not need to store sensitive payment credentials when they are processed by an external payment provider.

Cookies

VELNORA and its service providers may use cookies or similar technologies to keep the website working, remember preferences and understand website usage.

Marketplace Sellers

Where necessary to fulfill an order, relevant order and delivery information may be shared with the seller or fulfillment partner responsible for the product.

Data Retention and Security

We retain information for as long as reasonably necessary for orders, support, business records, security and legal requirements. Reasonable measures are used to protect information, but no online service can guarantee absolute security.

Your Choices

You may contact VELNORA to ask about personal information associated with your account or to request appropriate updates, subject to applicable law and legitimate record-keeping requirements.

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will be published on this page.

Contact

For privacy questions, please use the VELNORA Contact page.